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Terms of Use for Dr. Needs Platform (DR.NEEDS)
Issued by Clinic Care Establishment
In line with the commitment of Clinic Care Establishment, as the owner and operator of the “Dr. Needs” platform (DR.NEEDS), to provide a secure and organized digital environment enabling licensed medical entities to access a wide range of medical supplies through a trusted network of suppliers, this Policy has been established to serve as the legal framework governing all transactions conducted via the Platform.
Believing in the importance of transparency and ensuring clarity of rights and obligations for all parties involved, these Terms and Conditions have been drafted to precisely define the relationship between Users, Suppliers, and the Platform, in accordance with the applicable laws and regulations of the Kingdom of Bahrain, while adhering to best practices in the field of e-commerce.
By accessing or using the Dr. Needs Platform—whether through browsing, registration, or completing any purchase or order—you expressly and irrevocably acknowledge that you have read, understood, and agreed to be fully bound by all provisions set forth in this Policy without limitation or condition.
Clinic Care Establishment reserves the full right, at its sole discretion, to amend or update this Policy at any time it deems appropriate, in line with legal or operational requirements. Such amendments shall become effective and binding immediately upon publication on the Platform, without the need for prior notice. Continued use of the Platform after the publication of any amendments constitutes explicit acceptance thereof.
For the purpose of ensuring clarity and avoiding any ambiguity in interpreting this Policy, the following terms shall have the meanings assigned to them wherever they appear, unless the context dictates otherwise:
1-Platform:Refers to the “Dr. Needs” platform (DR.NEEDS), a specialized electronic platform for the display and procurement of medical supplies, owned and operated by Clinic Care Establishment (a licensed sole proprietorship), offering its services exclusively to licensed medical entities within a regulated legal framework.
2- Establishment: Clinic Care Establishment, being the legal entity responsible for developing, managing, and operating the Platform, setting its governing policies, and representing it before all official and judicial authorities.
3- User: Any natural or legal person duly licensed to practice medical activities (such as physicians, clinics, hospitals, or medical institutions) who creates an account on the Platform to benefit from its services, and who shall be subject to this Policy from the date of registration or first use.
4- Supplier: Any entity or legal person accredited by the Establishment to offer and sell medical products through the Platform, bearing full responsibility for compliance with applicable laws and regulations, as well as the quality, conformity, and validity of the products offered.
5- Products: All medical supplies, equipment, tools, or any other materials legally permitted for trade, displayed for sale on the Platform by accredited Suppliers.
6- Account: The electronic access credentials assigned to the User or Supplier, through which transactions on the Platform are managed, with all actions taken via the Account deemed as authorized by its holder, who bears full legal responsibility.
7- Cancellation and Refund Policy: The framework governing the rules for order cancellations and refunds, whether initiated by the User or determined by the Supplier, subject to the conditions set forth in this document.
8- Electronic Payment Gateway: The electronic system approved by the Establishment or its authorized payment service providers, used to process payments related to orders on the Platform.
9- Force Majeure: Any unforeseen or unavoidable event that renders the fulfillment of contractual obligations impossible, including but not limited to natural disasters, sudden governmental decisions, wars, or major technical outages.
10-Applicable Laws: All laws, regulations, decrees, and directives in force within the Kingdom of Bahrain governing commercial and electronic transactions, consumer protection, and civil liability.
In order to safeguard the integrity of the Platform and ensure interactions are limited to verified and authorized medical entities, the following provisions govern the process of registration and account management:
2.1 Registration on the Platform is strictly limited to licensed medical entities, duly authorized by the relevant authorities within or outside the Kingdom of Bahrain. Users must provide all required documentation and information proving their legal status upon request.
2.2 The User expressly acknowledges that all information provided during registration, or updated thereafter, is accurate, complete, and truthful. The User shall bear full legal responsibility for any inaccurate, misleading, or incomplete information, whether provided intentionally or due to negligence.
2.3 The Establishment reserves the absolute right, without the obligation to justify its decision, to reject registration requests, suspend, or terminate any existing account in the following cases, including but not limited to:
Submission of false information or forged documents.
Use of the account for unlawful activities, violations of Platform policies, or breach of applicable laws.
Detection or suspicion of manipulation, hacking attempts, or any conduct that may harm the Platform or its users.
Receipt of a formal request from competent authorities to suspend or terminate the account for legal reasons.
2.4 The User is solely responsible for maintaining the confidentiality of their account credentials. Any activity conducted through the account shall be deemed authorized by the User, who assumes full liability for any misuse, whether due to negligence or unauthorized access. The Establishment disclaims any responsibility for damages arising from such incidents.
2.5 The User is strictly prohibited from transferring their account to any third party, or permitting its use by others, whether for consideration or otherwise, without prior written consent from the Establishment. Any breach of this clause shall render the account subject to immediate termination without liability on the part of the Establishment.
Recognizing the Platform’s role as a technical intermediary facilitating the display of medical products by accredited suppliers, the following terms clarify the responsibilities of all parties involved:
3.1 The Platform grants accredited Suppliers, as per the Establishment’s criteria, the ability to list their medical products. Suppliers acknowledge that all product data, specifications, and images are provided solely by them and remain their full responsibility, without review or intervention by the Establishment.
3.2 The User acknowledges that all information related to products—including descriptions, technical specifications, pricing, and availability—originates directly from the Supplier. The Establishment merely provides the technical infrastructure and does not guarantee the accuracy, completeness, or conformity of such information.
3.3 The Supplier bears sole responsibility for ensuring that all listed products comply with applicable legal and regulatory standards, including but not limited to obtaining necessary licenses, adhering to quality certifications, and ensuring product validity for medical use. The Supplier shall be liable for any violations before Users and regulatory authorities.
3.4 The Establishment reserves the unilateral right to remove any product listing or suspend a Supplier’s account if it determines that any law, regulation, or Platform policy has been breached, without incurring any liability or obligation to compensate the Supplier.
3.5 The User accepts full responsibility for verifying product details prior to placing any order, ensuring suitability for their medical practice needs. The Establishment disclaims liability for any errors in selection or reliance on inaccurate information provided by Suppliers.
This section outlines the legal mechanism governing order placement and the point at which contractual obligations arise:
4.1 When a User selects products and submits an order via the Platform, such action constitutes a purchase offer from the User to the Supplier. No binding obligation arises on the Supplier or the Establishment until the following conditions are fulfilled:
Explicit acceptance of the order by the Supplier.
Confirmation of full payment via the approved payment gateway.
Verification of product availability and readiness for dispatch.
4.2 Any order acknowledgment issued by the Platform serves solely as confirmation of receipt and does not constitute a legally binding acceptance of the purchase offer until the aforementioned conditions are met.
4.3 The User is responsible for thoroughly reviewing all order details—product type, quantity, pricing, and delivery information—prior to submission. Once confirmed, orders are deemed final and non-amendable, except as permitted under the Cancellation and Refund Policy.
4.4 Should payment authorization fail for any reason, whether due to payment method issues, bank rejection, or service provider errors, neither the Platform nor the Supplier shall be obligated to fulfill the order, which shall be considered void without further action.
To regulate financial transactions conducted through the Platform and clarify the responsibilities of involved parties, the following provisions apply:
5.1 All payments for orders must be made exclusively through the electronic payment methods approved by the Establishment, either via the Platform’s payment gateway or authorized third-party payment service providers.
5.2 Initiating a payment process or entering payment details does not constitute confirmation of a successful transaction. A payment is deemed complete and binding only upon explicit confirmation of full receipt by the payment gateway.
5.3 The Establishment disclaims any liability for delays or failures in payment processing arising from technical malfunctions, issues with payment service providers, banking institutions, or security protocols related to the User’s payment instruments. The User acknowledges sole responsibility for addressing such issues with the relevant financial entities.
5.4 In the event of a technical error resulting in excess or duplicate charges, the Establishment or the payment service provider commits to reviewing the transaction and refunding any excess amounts to the User’s electronic wallet within the Platform within a reasonable timeframe, without incurring any additional compensation obligations.
The Establishment clarifies that responsibility for shipping and delivery rests primarily with the Supplier or its designated logistics partners, as governed by the following terms:
6.1 All shipping and delivery operations are executed directly by the Supplier or through courier services accredited by the Supplier. The User acknowledges that the Establishment has no involvement in managing or overseeing the delivery process.
6.2 The estimated delivery timeframe commences from the date of order confirmation and full payment authorization, not from the date of order placement. Delivery times may vary depending on the Supplier, the User’s location, and applicable shipping policies.
6.3 The Establishment bears no liability for delays, loss, or damage to products occurring during transit. The Supplier and the shipping company assume full responsibility for the condition of products until delivery to the User.
6.4 The User is obligated to inspect products immediately upon receipt to verify compliance with the order and detect any visible defects or damage. Any complaints must be submitted in writing directly to the Supplier within the period specified in the Supplier’s return policy, accompanied by supporting evidence.
6.5 Failure by the User to report defects or damages within the stipulated timeframe shall constitute a waiver of any related claims against the Supplier or the Establishment.
To ensure balanced rights and govern the process of order cancellations and refunds, the following rules shall apply:
7.1 The User may cancel an order provided that cancellation occurs before the shipping process commences. Any cancellation request after shipping confirmation shall not be accepted, unless the Supplier, at its sole discretion, agrees to an exception.
7.2 Upon approval of a cancellation request, refunds will be processed as follows:
a) A full refund credited to the User’s electronic wallet within the Platform, available for future use.
b) Alternatively, upon the User’s request, a refund to the User’s bank account after deducting a 2.5% administrative fee from the total order value.
7.3 The Supplier’s return and exchange policy shall govern post-delivery product returns. The User acknowledges that the Establishment’s role is limited to facilitating communication and bears no legal obligation to intervene or guarantee outcomes in such matters.
7.4 The Establishment reserves the right to reject any refund request if it determines that the User exhibits a pattern of repeated cancellations or refund claims deemed abusive or detrimental to the Platform’s commercial operations.
To maintain a secure and lawful environment, Users and Suppliers are prohibited from engaging in the following activities:
8.1 The Platform may not be used for any unlawful purposes or in violation of the laws applicable in the Kingdom of Bahrain or the jurisdiction from which the Platform is accessed.
8.2 Specifically, and without limitation, the following actions are prohibited:
- Attempting to hack, disrupt, or compromise the Platform’s technical infrastructure or security systems.
- Using the Platform to disseminate false, fraudulent, or illegal information.
- Creating multiple accounts to manipulate pricing policies or promotional offers.
- Exploiting the Platform in any manner that could harm the reputation of the Establishment or its Suppliers.
8.3 The Establishment reserves the right to take any measures it deems appropriate, including suspending or terminating offending accounts, restricting access to the Platform, and referring matters to competent authorities where necessary.
Given the Establishment’s role as a technical intermediary, the following provisions clarify the scope of its liability:
9.1 The Platform and its services are provided to Users on an “as is” and “as available” basis, without any express or implied warranties regarding the accuracy of data, product availability, or suitability for any particular purpose.
9.2 The Establishment shall bear no liability for:
- The quality, conformity, or fitness of products offered, as such responsibility lies solely with the Supplier.
- Delays or failures in order fulfillment attributable to Suppliers, shipping companies, or payment service providers.
- Technical malfunctions beyond the Establishment’s control, including service interruptions, data loss, or system failures.
- Any direct, indirect, incidental, or consequential damages arising from the use of the Platform or reliance on its content.
9.3 The User acknowledges that all interactions with Suppliers via the Platform are undertaken at their own risk, and the Establishment shall not be deemed a guarantor of any contractual obligations arising between Users and Suppliers.
The Establishment is committed to upholding the highest standards of data privacy, in accordance with applicable laws, particularly the following:
10.1 The Establishment complies with the provisions of Law No. (30) of 2018 on Personal Data Protection in the Kingdom of Bahrain and undertakes not to collect personal data beyond what is operationally necessary.
10.2 Personal data collected from Users is utilized solely for enhancing user experience, processing orders, and managing accounts. Under no circumstances shall such data be exploited for external commercial purposes without the User’s explicit consent.
10.3 User data shall only be shared with third parties in the following instances:
- For order fulfillment by Suppliers and shipping companies.
- To comply with legal obligations or in response to official requests from competent authorities.
- To protect the rights of the Establishment or other Users in cases of policy violations.
10.4 Users retain the right to review, amend, or request deletion of their personal data at any time, subject to applicable legal and regulatory requirements.
In recognition of unforeseen circumstances beyond the control of the parties, the following applies:
11.1 Neither the Establishment nor Suppliers shall be held liable for failure or delay in fulfilling any obligations under this Policy due to events classified as force majeure, including but not limited to:
- Natural disasters such as earthquakes, floods, or storms.
- Wars, security crises, or civil unrest.
- Emergency governmental actions restricting commercial or technical operations.
- Major technical outages affecting telecommunications, internet services, or payment systems.
11.2 In the event of force majeure, affected obligations shall be suspended for the duration of the event, without constituting a breach of contract. Each party shall be granted a reasonable period to resume performance once the impediment ceases.
To foster amicable resolution of disputes, the following framework applies:
12.1 In the event of any dispute relating to the use of the Platform or interpretation of this Policy, the parties shall endeavor to resolve the matter amicably through direct negotiation within fifteen (15) business days from the date of notification.
12.2 Failing amicable settlement, the dispute shall be referred to the competent courts in the Kingdom of Bahrain, which shall have exclusive jurisdiction over all matters arising from this Policy or the use of the Platform.
12.3 This Policy shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain, without regard to conflict of law principles.
13.1 The Establishment reserves the full and absolute right to amend or update these Terms and Conditions at any time, whether due to legal, regulatory, or operational changes.
13.2 Such amendments shall become effective and binding upon publication on the Platform, without the need for individual notification. Continued use of the Platform constitutes express acceptance of the amended terms.
13.3 Users are encouraged to review this Policy periodically to stay informed of any updates.
14.1 All intellectual property rights associated with the Platform—including but not limited to designs, texts, code, databases, trademarks, and logos—are the exclusive property of Clinic Care Establishment.
14.2 No User, Supplier, or visitor is permitted to copy, reproduce, modify, distribute, or otherwise utilize any part of the Platform’s content for any purpose, whether commercial or non-commercial, without prior written consent from the Establishment.
14.3 Any infringement of the Platform’s intellectual property rights shall entitle the Establishment to pursue all available legal remedies, including claims for damages.
These Terms and Conditions constitute the complete and final agreement between the User or Supplier and Clinic Care Establishment regarding the use of the Dr. Needs Platform. Each party acknowledges that they have read, understood, and agreed to be fully bound by all provisions herein without reservation.
For any inquiries or clarifications regarding this Policy, Users and Suppliers may contact the Platform’s administration through officially designated communication channels.